Legal Information

Privacy Policy

This Privacy Policy explains how Tabulizer.com and Alterora OÜ collect, use, protect, and process personal data when you visit our website, use our services and AI assistants, subscribe to our communications, contact us, or purchase our products.

Last updated: October 2026

1. Who we are

Tabulizer.com is operated by Alterora OÜ, a company registered in Estonia. In this Privacy Policy, “Tabulizer”, “we”, “us”, and “our” refer to Alterora OÜ and the Tabulizer.com website, products, services, documentation, wizards, AI assistants, downloads, support channels, and related communications.

Alterora OÜ is the data controller: we decide why and how your personal data is processed, and we are responsible for it. The companies that host our website or provide other services to us act on our behalf as processors (see section 7).

Data controller: Alterora OÜ

Address: Pikk 7-17, Tallinn, Harjumaa 10123, Estonia

Email: info@alterora.com

Website: Tabulizer.com

2. Scope of this policy

This Privacy Policy applies when you:

visit Tabulizer.com;
use our online wizards, demos, documentation, or support resources;
chat with our AI assistants;
create an account or register on the website;
purchase a product, membership, license, subscription, or related service;
contact us by email, support form, contact form, or other communication channel;
subscribe to a newsletter;
download or use Tabulizer for Joomla or WordPress.

This policy does not apply to third-party websites or services that have their own privacy policies. When you use a third-party service directly, such as a payment page, their own privacy terms also apply.

3. Personal data we may collect

We collect only the personal data that is reasonably necessary for operating the website, providing the product, processing purchases, offering support, improving the service, and sending communications you have asked for.

Category	Examples	Purpose
Account and contact data	Name, email address, username, account details, company name where provided	Account management, support, communication, licensing, service access
Purchase and transaction data	Product ordered, membership type, invoice details, transaction reference, billing country	Order processing, invoicing, tax compliance, fraud prevention, customer support
Support data	Support tickets, messages, technical details, screenshots, error descriptions	Responding to support requests and improving the product
AI assistant data	Your chat messages, the assistant's replies, short summaries of earlier conversations, wizard drafts the assistant prepares for you, a pseudonymous visitor ID and a hashed (non-reversible) form of your IP address used for usage limits	Answering your questions, providing support, preparing drafts you asked for, preventing abuse
Newsletter data	Email address, subscription preferences, consent records, unsubscribe status	Sending newsletters and product updates you subscribed to
Technical data	IP address, browser type, device information, operating system, access logs, security logs	Website operation, security, troubleshooting, abuse prevention
Analytics data	Pages visited, approximate location, device category, traffic source, user interactions	Website statistics and improvement, only if you consent to analytics cookies
Consent data	Your cookie choices, the date of your choice, a consent ID	Remembering and documenting your cookie preferences

No advertisements: Tabulizer.com does not display third-party advertisements and does not sell or share personal data with advertisers.

4. When we collect personal data

We may collect personal data when you:

place an order or complete a payment;
create or manage an account;
download Tabulizer or related files;
fill out a contact form or support form;
open a support ticket or contact us by email;
chat with one of our AI assistants;
subscribe to a newsletter;
use website features, demos, or online wizards;
browse the website, through server logs and, if you consent, analytics.

Some information is provided directly by you. Other information is collected automatically through server logs, cookies, analytics tools, or security mechanisms.

5. How we use your personal data

We may use personal data for the following purposes:

to provide access to Tabulizer products, downloads, memberships, services, and documentation;
to process orders, payments, invoices, tax records, refunds, and license-related information;
to respond to customer service requests, support tickets, bug reports, and enquiries, including through our AI assistants;
to send service-related messages, account notices, order confirmations, and important product notices;
to send newsletters when you have subscribed;
to improve the website, online wizards, documentation, product features, and user experience;
to protect the website, users, and systems against abuse, fraud, spam, security incidents, or unlawful activity;
to comply with legal, accounting, tax, and regulatory obligations;
to enforce our terms, policies, and legal rights.

We do not use your personal data for automated decisions that produce legal or similarly significant effects on you.

6. Legal bases for processing

Where the General Data Protection Regulation (GDPR) or similar laws apply, we process personal data using one or more of the following legal bases:

Contract Processing needed to provide products, memberships, downloads, support (including the members' AI support assistant), account access, and order-related services.

Consent Processing based on your permission, such as newsletter subscriptions and analytics cookies. You can withdraw consent at any time.

Legitimate interests Processing needed to operate, secure, improve, and protect the website and services, and to answer questions you ask through the pre-sales assistant or contact form, provided those interests are not overridden by your rights.

Legal obligation Processing needed to comply with tax, accounting, consumer protection, legal, or regulatory requirements.

7. Service providers and processors

We do not sell, rent, or trade your personal data.

We use carefully selected service providers to help us operate the website. They process personal data on our behalf, only as needed to provide their services to us, under data processing terms that oblige them to protect it.

Provider	Purpose	Data involved
Hostinger	Website hosting, storage, backups, security, technical operation	Website files, databases, server logs, technical data, and account, order and support data stored on our systems
Anthropic (Claude)	The AI model that powers our AI assistants	Your chat messages and the context described in section 10
Google Analytics (Google)	Website statistics and usage analytics, only after you consent	Analytics identifiers, device/browser data, pages visited, approximate location, interaction data
Google reCAPTCHA (Google)	Protecting our forms against spam and abuse	IP address, browser and device data, interaction with the form
CookieYes	Cookie banner and consent management	Your cookie choices, consent ID, date of consent, anonymised IP address
2Checkout / Verifone	Payment processing, invoice handling, order management, fraud prevention	Billing and transaction data required to complete and document purchases
Newsletter service provider	Sending newsletters to subscribers (we will name the provider here before we start)	Email address, subscription status, consent records, email interaction data

We may also disclose personal data if required by law, court order, regulatory request, or where necessary to protect our rights, users, systems, property, or safety.

8. Payments and invoicing

Payments for Tabulizer products, memberships, licenses, or related services are processed by 2Checkout / Verifone or its related payment-processing services.

We do not store full credit card details on our own servers. Payment information is handled by the payment processor. We may receive and store order-related information such as your name, email address, billing information, purchased product, invoice number, transaction reference, payment status, tax information, and related customer service records.

We use this information to process your order, provide access to downloads or memberships, issue invoices, handle refunds, respond to support requests, prevent fraud, and comply with legal, accounting, and tax obligations.

9. Newsletters and email communications

Our newsletter is optional. You receive it only if you subscribe, and you can unsubscribe at any time using the link included in every newsletter or by contacting us at info@alterora.com. Unsubscribing takes effect without any cost or further obligation.

We use a newsletter service provider to manage the subscriber list and send the emails. When you subscribe, we process your email address, subscription preferences, a record of your consent, your unsubscribe status, and email interaction data such as whether a message was delivered, opened, or clicked.

After you unsubscribe, we may keep your email address on a suppression list only so that we do not email you again by mistake.

Service-related emails, such as order confirmations, account notices, support replies, invoices, or important product/security notices, may still be sent when necessary even if you unsubscribe from the newsletter.

10. AI assistants

Tabulizer.com offers two AI assistants. Both are powered by Claude, an AI model provided by Anthropic.

Pre-sales assistant Available to every visitor through the chat bubble. It answers questions about Tabulizer and can help you prepare a message for our contact form. You still review and send that form yourself.

Support assistant Available to logged-in members. It answers support questions, can look up your own support tickets, can draft a new ticket for you to review and submit, and can prepare a draft in one of our online wizards for you to review and save.

What is sent to Anthropic. To generate a reply, we send Anthropic your messages and the conversation so far, together with our instructions and documentation. For the support assistant we also send account context: your name and username, your registration date, your membership status, the subjects and status of your recent support tickets, and short summaries of your earlier conversations with the assistant. When you ask about a specific ticket, its messages are sent too (internal staff notes are never included). We do not send your email address, password, or payment details.

How Anthropic handles it. Anthropic processes this data as our service provider through its commercial API. Under its commercial terms, Anthropic does not use data sent through the API to train its models, and keeps it only for a limited period for purposes such as abuse monitoring, as described in its own privacy and data processing terms.

What we store. We store your conversations on our own servers so that you can return to them and so that we can review the quality of the answers. When a conversation ends, a short summary may be created and used as context in your next conversation with the support assistant. For the pre-sales assistant, conversations are linked to a random visitor ID kept in your browser session rather than to your identity, and we keep a hashed form of your IP address to apply fair-use limits.

Please do not share passwords, payment details, or other sensitive personal data in a chat. AI answers can be wrong; important decisions should be confirmed with our support team. You can always reach a person through a support ticket or our contact form instead.

11. Analytics, cookies, and similar technologies

Tabulizer.com uses cookies and similar technologies to make the website work, remember your preferences, improve security, and, if you allow it, understand how visitors use the website.

We use Google Analytics to collect website statistics: which pages are visited, how visitors navigate the website, and which content is useful. Google Analytics is loaded only after you accept analytics cookies in our cookie banner. If you reject them, or make no choice, Google Analytics does not run and no analytics cookies are set. Google Analytics does not store full IP addresses, and we do not use its advertising features.

You can change or withdraw your choice at any time through the cookie settings button shown on every page. Withdrawing consent does not affect processing that took place before.

Necessary cookies Required for the website to work properly, maintain your login session, remember your cookie choices, protect security, and provide requested functionality. These do not need consent.

Analytics cookies Used by Google Analytics for statistics and website improvement. Set only with your consent.

For the full list of cookies used by Tabulizer.com, please refer to our Cookies Policy.

12. How long we keep personal data

We keep personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Data type	Typical retention approach
Account and membership data	Kept while the account or membership is active and for a reasonable period afterwards for support, records, and legal purposes.
Order, invoice, and payment records	Kept as required for accounting and tax purposes (under Estonian law, accounting records are kept for 7 years).
Support messages	Kept for as long as needed to resolve the request and maintain a reasonable support history.
AI assistant conversations	Kept for as long as needed to provide the service and a reasonable support history, or until you ask us to delete them. Wizard drafts prepared by the assistant are deleted automatically after 30 days.
Newsletter data	Kept until you unsubscribe or request deletion; after that, only your email address on a suppression list.
Technical logs	Kept for a limited period needed for security, troubleshooting, and abuse prevention.
Analytics data	Kept in Google Analytics for 14 months, after which it is deleted automatically.
Cookie consent records	Kept for up to 12 months, after which we ask for your choice again.

When personal data is no longer needed, we will delete it, anonymise it, or securely retain it only where legally required.

13. How we protect your data

We use reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, disclosure, or destruction.

Access to personal data is limited to those who need it for legitimate business purposes.
Payment data is processed through a dedicated payment processor and full card details are not stored on our servers.
Data transmitted through the website is protected by encrypted (HTTPS) connections.
We use security controls, hosting protections, and technical safeguards appropriate for the website and services.

No website, server, or transmission method is completely secure. While we take reasonable steps to protect your data, we cannot guarantee absolute security.

14. Your privacy rights

Depending on your location and applicable law, you may have certain rights regarding your personal data.

Access You may request confirmation of whether we process your personal data and request a copy of it.

Correction You may request that inaccurate or incomplete personal data be corrected.

Deletion You may request deletion of your personal data where applicable, including your AI assistant conversations.

Restriction You may request that processing of your personal data be restricted in certain cases.

Portability You may request personal data in a structured, commonly used, machine-readable format where applicable.

Objection You may object to processing based on legitimate interests, and to direct marketing at any time.

Withdraw consent Where processing is based on consent, you may withdraw that consent at any time.

Complaint You may lodge a complaint with a data protection authority.

To exercise your rights, contact us at info@alterora.com. We may ask you to verify your identity before responding. We respond to valid requests within one month, as required by the GDPR.

Our lead supervisory authority is the Estonian Data Protection Inspectorate (Andmekaitse Inspektsioon), Tatari 39, 10134 Tallinn, Estonia, www.aki.ee. If you are located in the European Economic Area, you may also complain to the data protection authority in the country where you live or work.

15. Children’s privacy

Tabulizer.com and Tabulizer products are intended for website owners, administrators, developers, businesses, and professional users. We do not knowingly market to or collect personal data from children.

If you believe that a child has provided us with personal data without appropriate parental or guardian consent, please contact us at info@alterora.com so that we can take appropriate action.

16. International data transfers

Some of our service providers process personal data outside the European Economic Area. In particular, Anthropic and Google process data in the United States, and our payment processor may process data in other countries.

Where personal data is transferred outside the European Economic Area, we rely on appropriate safeguards, such as the EU–U.S. Data Privacy Framework for certified providers, the European Commission's Standard Contractual Clauses included in the providers' data processing terms, adequacy decisions, or other lawful transfer mechanisms.

17. Third-party links

Tabulizer.com may contain links to third-party websites, documentation, payment pages, support resources, integrations, or external services. We are not responsible for the privacy practices or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website or service before providing personal data to it.

18. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, service providers, website functionality, or data processing practices.

When we update this policy, we will revise the “Last updated” date above. Significant changes may also be communicated through the website or by email where appropriate.

19. Contact us

If you have any questions about this Privacy Policy, your personal data, or your privacy rights, you may contact us using the details below.

Alterora OÜ

Pikk 7-17
Tallinn, Harjumaa 10123
Estonia

Email: info@alterora.com

Website: Tabulizer.com