General inquiries & pre-sales questions

Feel free to send us your inquiries, comments and suggestions by using one of the methods provided below. Usually we response within 1-2 business days Monday-Friday.

  • Email address:
  • Contact form (located on this page)

Technical support

Techncial support is available only to registered members with an active membership, who can submit their support ticket using the Help Desk for a faster response time.

If you can't login into your account you can use one the following:

  • Email address:
  • Contact form (located on this page)

Billing support

All payments are handled by our partner Avangate/2Checkout. Therefore all questions regarding invoices, payment options, etc should be directed to Avangate using their communication channels. Their main email address for billing inqueries is Refunds requests should be sent to us and they will be accepted only if they are in accordance with our current refund policy.

Location & Physical Address

For correspondence by means of paper or other physical items, our mailing address is:

Alterora OÜ
Pikk 7-17
Tallinn, Harjumaa 10123

Note that we do not provide support over the phone.

Contact form

Please fill out the fields bellow and press the Submit button. The symbol * indicates required fields.